Privacy Policy

Safeguarding Your Trust

Data security is a top priority at Ital Foods. This Privacy Policy details our robust security measures to protect your personal information from unauthorized access, disclosure, or alteration. We are committed to maintaining the confidentiality and integrity of your data.

Effective Date 18 October 2024

Italfood is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website [www.italfood.com] (the “Website”), in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and other applicable laws of the United Arab Emirates (“UAE”).

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use the Website.

Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation or set of operations performed on Personal Data, whether or not by automated means.
  • Data Controller: The person or entity that determines the purposes and means of Processing Personal Data.

Data Controller

Italfood is the Data Controller responsible for your Personal Data. Our registered address is:

Italfood
Al Hamra Industrial Zone-FZ, RAK, United Arab Emirates
United Arab Emirates

Information We Collect

We may collect and process the following types of Personal Data:

  • Identity Data: First name, last name, username, or similar identifiers.
  • Contact Data: Email address, telephone numbers, billing address, delivery address.
  • Financial Data: Payment card details (processed securely).
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the Website.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our Website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Collect Personal Data

We collect Personal Data through various methods:

Direct Interactions: You may provide Personal Data when you:

  • Fill in forms on our Website.
  • Create an account.
  • Subscribe to our services or publications.
  • Request marketing materials to be sent to you.
  • Enter a competition, promotion, or survey.
  • Provide feedback or contact us.

 

Automated Technologies: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies.

Third Parties and Public Sources: We may receive Personal Data about you from various third parties, such as:

  • Analytics Providers: Like Google Analytics.
  • Advertising Networks: Such as Google Ads or Facebook Ads.
  • Search Information Providers: Like Google or Bing.
  • Payment and Delivery Services: Such as payment processors or logistics providers.
  • Data Brokers or Aggregators: If applicable.

 

Legal Basis for Processing : We will only process your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.

Legal Compliance Where we need to comply with a legal or regulatory obligation.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Consent: Where you have provided your explicit consent to process your Personal Data for specific purposes.

Use of Personal Data

We use your Personal Data for the following purposes:

Provision of Services:

  • To process and deliver your orders, including managing payments, fees, and charges.
  • To provide you with the information, products, and services that you request from us.
  • To manage your account, including processing payments and refunds.

Customer Support:

  • To respond to your inquiries and support needs.
  • To notify you about changes to our services or terms.

Marketing and Promotions:

  • To provide you with information about other goods and services we offer that are similar to those you have already purchased or inquired about.
  • To make suggestions and recommendations to you about goods or services that may interest you.

Website Improvement:

  • To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To ensure that content from our Website is presented in the most effective manner for you and your device.

Analytics:

  • To measure or understand the effectiveness of advertising we serve to you and others.
  • To deliver relevant advertising to you.

Legal Obligations:

  • To comply with applicable laws and regulations.
  • To prevent fraud and other prohibited or illegal activities.

Marketing Communications

You will receive marketing communications from us if you have:

  • Requested information from us.
  • Purchased goods or services from us.
  • Provided us with your details when you entered a competition or registered for a promotion.
  • Not opted out of receiving marketing communications.

Opting Out

You can ask us to stop sending you marketing messages at any time by:

Disclosure of Personal Data

We may share your Personal Data with the following parties:

  • Service Providers: Third parties who provide services on our behalf, such as:
  • Payment processing.
  • Order fulfillment.
  • IT and system administration services.
  • Marketing services.
  • Customer service support.
  • Third Parties in Business Transfers:
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred to the acquiring entity.

Data Security with Third Parties

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. They are only permitted to process your Personal Data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your Personal Data from being accidentally lost, used, accessed in an unauthorized way, altered or disclosed. These measures include:

  • Encryption: SSL encryption for data in transit.
  • Access Controls: Role-based access controls and authentication mechanisms.
  • Physical Security: Secure facilities and data centers.
  • Regular Audits: Routine security assessments and audits.

While we strive to protect your Personal Data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes we collected it for, including:

  • Legal and Regulatory Requirements: To comply with legal, accounting, or reporting obligations.
  • Business Purposes: For internal analysis, audits, fraud prevention, or to improve the safety of our services.

Your Legal Rights

Under the PDPL, you have the following rights concerning your Personal Data:

Right to Access:
Obtain confirmation as to whether or not your Personal Data is being processed.
Access your Personal Data and supplementary information.
Right to Rectification:
Request correction of inaccurate or incomplete Personal Data.
Right to Erasure (“Right to be Forgotten”):
Request deletion of your Personal Data when:
The data is no longer necessary for the purposes for which it was collected.
You withdraw consent (where consent was the legal basis for processing).
You object to the processing, and there are no overriding legitimate grounds.
Right to Object:
Object to the processing of your Personal Data for direct marketing purposes.
Object to processing based on legitimate interests or public interest.
Right to Restrict Processing:
Request the suspension of processing your Personal Data in certain circumstances.
Right to Withdraw Consent:
Withdraw your consent at any time where we are relying on consent to process your Personal Data.

Exercising Your Rights

To exercise any of these rights, please contact us at:

We may need to request specific information from you to confirm your identity and ensure your right to access your Personal Data.

Time Limit to Respond

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use Personal Data about you, including to serve interest-based advertising.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of the Website.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Website.
  • Functionality Cookies: Used to recognize you when you return to the Website.
  • Targeting Cookies: Record your visit to the Website, the pages you have visited, and the links you have followed.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience.

Third-Party Links

Our Website may include links to third-party websites, plug-ins and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you.

Disclaimer

We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach, as required by law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes we make will be posted on this page, and where appropriate, we will notify you by email or through a notice on our Website.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our processing of your Personal Data, please contact us at:

Italfood